Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We only accept these requests for very specific reasons. As we are a new baby shop, we have to be a bit more strict on the allowable terms for returns right now. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. There is a limit of 30 days, beginning after 5 days of original Purchase. This means once the order has been Fulfilled, and mailed out, 5 days after this, you will have 30 days to return inventory. 
Your account is automatically dated when inventory is mailed out, to which you will also receive an email stating that your inventory you purchased has been shipped and on its way. This is the start date of the 5 day grace period. 

Now, in order to have an order that is deemed Returnable, there’s several factors that must be met.

  1. You recieved the wrong order. You recieved the wrong size. There was some sort of Error on behalf of Unusual You Fashion. (We deeply apologize for this). For these orders, your shipping for package returns/exchanges will be complimentary, upon the disgression of Unusual You Fashion. We have the right to reject any claims we deem necessary for any reason. All returns and exchanges must first be approved by Unusual You Fashion, regardless of the reason you are seeking to return or exchange your purchase. 
  2. For most of our inventory we try to include a size chart. And we also try to let you know if a certain item is true to size or fits small/ vice versa. So please read the post for each specific inventory item before purchase. You, the customer, are fully responsible for checking this information before you purchase any inventory. 
  3. If you purchase an item and it becomes Out Of Stock, we will either reimburse you at 100% or we can give you another item for the same cost. Upon this issue we tend to give a gift voucher as an apology. This isn’t always the case but we deeply love our customers and this is something we try to do when these situations occur.  
  4. That being said we will not accept returns for items that you feel don’t fit right, are the wrong size, run smaller than expected, have a color that looks a little different from what you saw on your phone screen, don’t like the item, feel it doesn’t measure up to your original expectations. We are a new baby shop. The more established we get, the more we will be able to wiggle with these terms. We want to make our customers happy at all costs. So we will try our absolute best to give you not just a satisfactory experience but an above satisfactory one. Without you, we are nothing. All we ask is for you to be honest with us as we will be with you. And we will do our best to work with you. There’s many people who try to take advantage of companies today so this is the reason we have to be so strict but we absolutely will work with all of our loyal, honest customers who are legitimately just trying to get a return or exchange.
  5. The cost of the returns and exchanges are TBD on who is going to cover these fees. In some situations we most definitely will cover them. But each case is going to be determined case by case. 

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  6. To start a return, you can contact us at venicethemenice2027@gmail.com.

    If your return is accepted, we’ll send you a return shipping label to the email you have listed on file, as well as instructions on how and where to send your package.
  7. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at (310)340-5295 / (424)998-9669 or by Email: UnusualYouFashByCH@gmail.com venicethemenice2027@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the issue is due to a postal Delivery malfunction, please file a claim with us ASAP Via the emails listed Above. If possible, include photos that are clear to see, so that we can approve the claim in a quick and timely manner. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants, seeds, Dried Herbs), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
If we accept the garments as a refund, the funds will not be given back to the customer until we receive the actual return items in the mail and those said inventory items are 1.what the customer initially purchased, 2. The items are inspected and cleared by our staff. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items that are deemed not approved we will then ask if you would like your item back or not, if you do, you will have to pay for the shipping to return the inventory to you. 
If more than 15 business days have passed since we’ve approved your return, please contact us at

UnusualYouFashByCH@gmail.com venicethemenice2027@gmail.com.